PEOPLE’S SATISFACTION TOWARDS THE SERVICE DELIVERY OF LOCAL GOVERNMENT INSTITUTIONS IN BANGLADESH

This study was administered on the mass people and was a small bid to find out the current state of people’s satisfaction with local service delivery. Data for this study were collected from 50 repliers of four local government institutions in Chuadanga Sadar Upazilla under the Chuadanga district. A mixed-system approach was espoused to conduct this study. A check questionnaire was used to collect data for this study. The exploration reviewed some books, Journals, e-books, and other publications related to the exploration problem for the purpose of a better understanding of the issue. Through reviewing the literature, a conditional conception of peoples’ satisfaction towards local governments’ service delivery was tried to be justified. Definitional aspects, nature, and compass of the local Government, the background of the local Government in Bangladesh functions of the local Government, and the relationship between tagged members and mass people were also justified through the literature review. The quantitative data analysis style was used in this study. The findings of this study reveal that people are not much satisfied with the service delivery of the local government institutions in Bangladesh.